All purchases of credits and paid subscriptions on galleri5 AI Studio are non-refundable except as expressly set out in this Policy or as required by applicable law.
Credits are a prepaid virtual currency used to access generative-AI features. Once credits are consumed they cannot be recovered regardless of the output quality.
Subscription fees cover access to the platform for the billing period stated at checkout; they are charged in advance and are not prorated for partial-period cancellations unless required by law.
We will issue a refund or credit in the following limited circumstances:
Duplicate charge. If you were charged more than once for the same transaction due to a technical error, we will refund the duplicate amount upon verification.
Unused credits on account closure. If you close your account within 14 days of a credit purchase and have not used any of those credits, you may request a refund of the unused credit balance for that purchase.
Service outage. If a platform outage lasting more than 24 consecutive hours directly prevents you from using a paid feature, we will credit your account on a pro-rata basis for the affected period, at our discretion.
Statutory rights. Nothing in this Policy limits rights you may have under applicable consumer-protection or e-commerce law in your jurisdiction.
Refunds will not be issued in the following situations:
Email aistudio@galleri5.com with the subject line "Refund Request". Include your registered email address, the transaction ID or invoice number, the date of purchase, and a brief description of the issue.
Requests must be submitted within 14 days of the transaction date, except where a longer period is required by law.
We will acknowledge your request within 3 business days and approve or reject a complete, eligible claim within 7 business days.
Approved refunds are initiated to the original payment method through Razorpay or the payment processor used for the transaction. After initiation, the refund normally appears within 5–10 business days, depending on your bank or payment provider.
Refunds are issued in the currency of the original transaction. We are not responsible for exchange-rate differences at the time of refund.
Any applicable taxes included in the original charge will be refunded proportionally. We are not responsible for additional tax implications in your jurisdiction.
We may update this Refund Policy from time to time. Changes will be notified via email or an in-app notice with a revised effective date. Continued use of the platform after the effective date constitutes acceptance of the revised Policy.
For refund queries contact aistudio@galleri5.com or write to galleri5 Technologies Private Limited, 7th Floor, Lexington Towers, Tavarekere Main Road, Chikka Adugodi, S.G. Palya, Bengaluru, Karnataka 560029, India.